Your feedback matters

Submit a complaint

Tell us about your experience so we can address your concerns and improve our services.

Open to all stakeholders Your own reference number 5 business days standard resolution

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Complaint form

No account is needed. Fields marked * are required.

Complainant Name

Complainant Role

Complaint Against

Email ID

Use an email address where we can contact you about your complaint.

Complaint Detail

Maximum 200 words. Include relevant dates and information to help us review your complaint.

0 / 200 words

Supporting files (Optional)

Uploading supporting documents is optional. Upload up to 5 pictures or PDFs. JPG, PNG, GIF, WebP or PDF; maximum 10 MB per file.

After submitting, save your Complaint Reference Number for future correspondence. This will also be found in the automated email you receive after you submit a complaint.

Read our Privacy Policy for information about how we use your details.

The procedure

What happens next?

Submit your complaint

Learners, employers, members of the public and other stakeholders can use this online form on the official Paradigm Qualifications website.
Keep your reference number

A Complaint Reference Number is generated on submission. Use it in all future correspondence with Paradigm Qualifications.

5 business days

Our standard resolution time. If more time is needed, we will let you know about the delay and the expected resolution timeframe.